What Are Hacked Emails?
When we say an email is hacked or compromised, it means a cybercriminal has gained unauthorized access to your email account. This isn't some rare occurrence reserved for celebrities—it can happen to anyone.
Hackers target email accounts because they often hold a treasure trove of valuable data, including financial information like bank statements, credit card details, or online shopping receipts. They could also find personal details such as your address, phone number, or even social security number.
💡Hackers often try to use a compromised email account to reset passwords for other services, like online banking or social media, giving them access to even more sensitive information. Criminals can use a hacked email to send spam, phishing emails, or malicious attachments to your contacts, potentially harming others.
How Does Email Get Hacked?
There are several methods through which email accounts actually get hacked by cybercriminals:
- Phishing scams: These deceptive emails or websites trick you into revealing your login credentials or personal information.
- Malware: Clicking on malicious links or downloading infected attachments can allow malware to infiltrate your device and steal your password.
- Weak passwords: Passwords that are easy to guess (e.g., birthdays, “123456”, simple words) are more vulnerable to hacking.
- Data breaches: If a website or service where you've used your email address suffers a data breach, your credentials could be exposed.
- Insecure Wi-Fi connections: Public Wi-Fi networks often lack adequate security, making your data susceptible to interception.
How Do I Know if My Email Has Been Hacked?
Okay, so there are multiple options for cybercriminals to sneak their way into your inbox, but how can you tell if they've succeeded? By watching for the following signs that might indicate you’ve had your email compromised:
- Suspicious activity: Emails sent from your account without your knowledge, deleted messages, or changes to your settings could be signs of a hack.
- Unexpected account changes: If your account settings or personal information have been altered without your knowledge, this is a red flag.
- Security alerts: Notifications about logins from unknown devices or locations are a significant warning sign.
- Password change requests: If you receive password change requests that you didn't initiate, it could mean someone else is trying to gain control of your account.
- Data breach alerts: Websites like Have I Been Pwned? can notify you if your email is found in data breaches.
📌 Read more: Have I Been Pwned? What It Means and How to Protect Your Email
💡 Tip: Clean Email’s Privacy Monitor feature also detects if your email appears in breached databases and shows an alert with the number of exposures. It reveals details about the breaches and gives you ideas on what to do next, so you can take appropriate action.
What To Do When Your Email is Hacked
If you have figured out your email address has been hacked, you need to act quickly. Here are seven essential tips on what to do if a scammer has your email address to help you regain control of your account, minimize damage, and protect yourself from further attacks:
1. Change your password
Your top priority when dealing with a compromised email address should be to change your password and secure your account.
Make sure to use a password strength checker to create a strong password. Aim for a minimum of 12 characters, including a mix of lowercase, uppercase, numbers, and symbols.
You can save the new password in a password manager to ease the burden of remembering it.
💡 Tip: You can also enable the Screener feature in Clean Email, which filters emails from new senders into a review queue. This helps block spam and phishing attempts if your credentials are compromised.
2. Enable two-factor authentication
After changing your hacked email’s password, the next step in securing your hacked email is to enable Two-Factor Authentication (2FA), one of the most important email security best practices. This security measure adds an extra layer of protection beyond just your password.
With 2FA, even if a hacker obtains your new password, they would still need access to a second piece of information—usually, a code sent to your mobile phone or generated by an authenticator app—to log in to your account.
To enable 2FA, log into your email account and navigate to the account or security settings. There, look for the 2FA option and enable it. Most services offer multiple ways to receive your 2FA code, with SMS-based codes being the weakest one due to their susceptibility to SIM-swapping attacks.
3. Contact your mail service provider
Most mail service providers will help if your email was hacked. Google allows you to recover your Gmail account and change your password.
Google now also encourages enabling two-factor authentication to prevent future unauthorized access.
4. Let your contacts know
Immediately inform your email contacts that your account has been compromised and someone has been using your email address. This helps them avoid falling for phishing scams, harmful links, or hackers’ attempts by to trick them into sending money. Emphasize that they should ignore any suspicious-looking emails sent from your address while the situation is being resolved.
You might feel reluctant to share this, but being upfront helps your contacts protect themselves and limits the damage.
5. Complete a virus and malware scan on devices
Your email might have been compromised in several ways, including a data breach at a company where you have an account or malware lurking on your devices. That’s why you should use a reputable antivirus or anti-malware software to scan all your devices (computers, phones, tablets).
If the scan detects malware, follow the software's recommendations for removal. After removing malware, we recommend you keep the anti-malware software installed and enabled to take advantage of its real-time protection.
6. Check all accounts
Hackers often try to use a compromised email account to access other online services where you might have reused the same password. To prevent this from happening, we advise you to immediately change passwords for your most important accounts, such as online banking, financial platforms, social media, and any websites storing sensitive data like credit card information or your address.
Wherever possible, review recent account activity and activate 2FA for your accounts. Just like with your email account, 2FA adds an extra layer of security in addition to your password. Yes, it will take you a bit more time to log in, but that’s a small price to pay for enhanced security.
7. Restore your emails from a backup
If you've noticed that emails have gone missing during the period your account was compromised, it's important to try and recover them. Here are some of your recovery options:
- Check your trash folder: Start with the simplest step by looking in the Trash folder of your email account. If the hacker deleted emails, they might still be in the Trash, where you can recover them directly.
- Use a local PST file: For users of email clients like Microsoft Outlook that store emails in a local file (PST file for Outlook), you may be able to recover your emails from there. These files contain all your emails up to the last time your email client synced with your email server.
- Ask senders to resend emails: If all else fails and you know which emails are missing, you can reach out to the senders and politely ask if they can resend the emails. Most people will understand and comply, especially if you explain the situation.
If recovery doesn't work immediately, focus on securing your account going forward.
Secure Your Inbox and Protect From Spammers with Clean Email
A swift response is key for securing your inbox and protecting against future spam and scam attempts. Clean Email supports this with privacy and inbox management tools, available on web, macOS, and mobile.
Privacy Monitor and Screener tools offer immediate solutions for identifying potential breaches and managing incoming emails from new senders, thus preventing a flood of spam or phishing attempts from overwhelming your inbox.
Beyond these initial measures, Clean Email offers further capabilities to enhance your email security and organization. You can bulk unsubscribe from unwanted emails, automate inbox cleanup with Auto Clean rules, and manage senders by blocking or muting them.
Clean Email itself is highly security and privacy-oriented, so you can use it without the worry of your data being compromised.
What To Do If Your Email Is Hacked? - FAQs
What happens if a hacker gets your email address?
If a hacker obtains your email address, they may send spam and phishing emails from your account, damaging your reputation and deceiving your contacts. They can access sensitive information stored in your emails, including financial details or personal messages. Moreover, they might use your email to gain access to other online accounts, especially with reused passwords, and delete your messages and attachments just to cause trouble.
Should I delete my email if it was hacked?
Deleting your hacked email account is usually unnecessary. The most important step is to regain control by changing your password and enabling two-factor authentication. You should also review your account settings for any unauthorized changes that might allow the same attackers to access your account again in the future.
How to tell if your email has been hacked?
Stay alert for warning signs of unauthorized access to your account. Suspicious activity within your account, like emails sent without your permission, messages mysteriously disappearing, or unexpected changes to your account settings, could be clear signs of a breach. Difficulty logging in could also suggest that a hacker has changed your password.
What to do if your email was hacked?
Start by changing your password to a strong and unique one to prevent further unauthorized access. Next, enable two-factor authentication. Reach out to your email provider for assistance in securing your account further. Scan your devices for malware. Finally, inform your contacts about the breach to prevent them from falling victim to potential phishing scams based on emails that may appear to have been sent by you.
What is the first thing you do when you get hacked?
If you discover that your email hacked, the immediate step is to change your passwords, especially if it's clear that someone has been using your email address for unauthorized activities.
