Help and Support for CleanEmail

Account Settings Overview

To go to your account settings click the blue button with your name on it.

To go to your account settings click the blue button with your name on it

Subscription and General Info

At the top there is a section with short info on your account, including the number of emails you have, details about your subscription and information on how to cancel your subscription.

At the top there is a section with short info on your account, including the number of emails you have, details about your subscription and information on how to cancel your subscription

Connected Account

Following that is a section to manage your accounts. Here you can add more accounts (if your subscription allows it) or you can give one of your free slots as a gift to someone else (a friend, a member of your family, etc.)

Here you can add more accounts (if your subscription allows it) or you can give one of your free slots as a gift

To add another account just click the 'Add Another Account' button and login with your other account.

Lists

The Lists sections allows you to create lists of emails to be excluded/ignored by Clean Email. For your convenience, that was split into more types (coworkers, friends & family, etc.)

The Lists sections allows you to create lists of emails to be excluded/ignored by Clean Email

If you have aliases (or your account has more than one address) you can add these in the Aliases list to make the engine smarter. However, only put addresses which are directly associated with email you are logged in to. Add one address - example@gmail.com - or the whole domain - @domain.com.

Your Data and Help

The bottom of the Settings page has links and information regarding on how to get help, how to delete your account (remove it from our service) as well as buttons that you can use to Update your emails Index or Delete it.

You should only Update or Delete index if you think that something is obviously wrong with it and that is the fix. Otherwise, we suggest that you reach out to our support first. Updating or Deleting the index will lead to a fresh rebuild (either immediately or at your next login) and that can take some time, based on your email account size.

The bottom of the Settings page has links and information regarding on how to get help, how to delete your account (remove it from our service) as well as buttons that you can use to Update your emails Index or Delete it
This article did not help? Please contact us and we will be happy to help.

Clean Email was created in California and is run by a small team from all over the world . Read our story